> ## Documentation Index > Fetch the complete documentation index at: https://docs.bkstr.io/llms.txt > Use this file to discover all available pages before exploring further. # AI directives > Control how your Bookster booking assistant communicates and behaves AI directives let you customize your booking assistant's personality, tone, and behavior. They are instructions that shape how the assistant responds to visitors. Business settings page for configuring greeting, contact info, and AI behavior ## How directives work Directives are natural language instructions that tell the assistant how to behave. They're combined with your service catalog to create a contextual, knowledgeable assistant. ## Creating a directive 1. Go to **AI Directives** in the admin dashboard 2. Click **Add directive** 3. Write your instruction in plain language 4. Click **Save** ## Example directives ``` Be friendly and professional. Use a warm, welcoming tone. Always greet visitors by asking how you can help them today. ``` ``` When a visitor asks for a recommendation, suggest our most popular service first: the 60-minute Swedish Massage. For first-time visitors, recommend the Introductory Package. ``` ``` Inform visitors that we require 24-hour notice for cancellations. We offer full refunds for cancellations made more than 48 hours in advance. ``` ``` Do not discuss competitor services or pricing. If a visitor asks about something outside our services, politely redirect them to contact us directly. ``` ## Templates Bookster provides directive templates for common use cases. When creating a new directive, you can start from a template and customize it for your business. Be specific in your directives. Instead of "be helpful", tell the assistant exactly what information to share, what to recommend, and how to handle edge cases.