AI directives let you customize your booking assistant’s personality, tone, and behavior. They are instructions that shape how the assistant responds to visitors.
How directives work
Directives are natural language instructions that tell the assistant how to behave. They’re combined with your service catalog to create a contextual, knowledgeable assistant.
Creating a directive
- Go to AI Directives in the admin dashboard
- Click Add directive
- Write your instruction in plain language
- Click Save
Example directives
Tone & personality
Recommendations
Policies
Boundaries
Be friendly and professional. Use a warm, welcoming tone.
Always greet visitors by asking how you can help them today.
When a visitor asks for a recommendation, suggest our most popular
service first: the 60-minute Swedish Massage.
For first-time visitors, recommend the Introductory Package.
Inform visitors that we require 24-hour notice for cancellations.
We offer full refunds for cancellations made more than 48 hours in advance.
Do not discuss competitor services or pricing.
If a visitor asks about something outside our services, politely redirect
them to contact us directly.
Templates
Bookster provides directive templates for common use cases. When creating a new directive, you can start from a template and customize it for your business.
Be specific in your directives. Instead of “be helpful”, tell the assistant exactly what information to share, what to recommend, and how to handle edge cases.
