Metrics
| Metric | Description |
|---|---|
| Chat sessions | Total conversations started through the widget |
| Bookings | Booking requests submitted through the assistant |
| Widget opens | Number of times visitors opened the chat widget |
| AI usage | Token consumption and cost tracking for AI responses |
Date ranges
Use the date picker to view analytics for different time periods. Data is available from the day you set up your account.Chat sessions
View individual chat sessions to see:- The full conversation between the visitor and assistant
- Whether a booking was made
- Session duration and message count
- Sentiment analysis of the conversation
Booking requests
Track all bookings made through the chat widget, including:- Service booked
- Visitor contact information
- Booking date and time
- Any discount codes applied